Privacy Policy

Privacy Policy

Amy Martin | amy-martin.com and the-tech-desk.com | Last Updated: June 2026

1. Who We Are

This website is operated by Amy Martin, sole trader, trading as amy-martin.com and The Tech Desk ("Amy Martin", "I", "we", "us"). Our website addresses are amy-martin.com and the-tech-desk.com

If you have any questions about this Privacy Policy or how we handle your data, please contact us at [email protected].

2. What Information We Collect

We collect information you provide directly to us, including when you:

Complete a contact or enquiry form on our website

Purchase a membership, course, or service

Sign up to receive emails or updates from us

Communicate with us via email or WhatsApp

The types of personal data we may collect include:

Your name

Your email address

Your WhatsApp number (for membership and live course support purposes)

The name of the software platform(s) you use

Payment information (processed securely by our payment provider - we do not store card details)

Any information you choose to share when messaging us or in support sessions

A note on client system access: Where you are a 1:1 project client or Tech Desk member and we access your business systems (such as GoHighLevel) to deliver support or implementation work, we may encounter personal data belonging to your own customers or contacts. We act as a data processor in relation to that data - we do not collect or use it for our own purposes. This is explained further in Section 5.

3. How We Use Your Information

We use the information we collect to:

Deliver the services, courses, or membership you have purchased or enquired about

Communicate with you about your membership, course, or project queries

Send you relevant updates, offers, or newsletters (only where you have given permission)

Process payments and maintain financial records

Improve our website and services

Comply with our legal obligations

We will never sell your personal data to third parties.

4. Legal Basis for Processing (UK GDPR)

We process your personal data on the following legal bases:

Contract: where processing is necessary to deliver a service, course, or membership you have purchased or requested

Legitimate interests: where we have a genuine business reason to process your data that does not override your rights (for example, keeping basic records of communications)

Consent: where you have actively opted in to receive marketing communications from us

5. How We Store Your Data & Third-Party Systems

Your personal data is stored and processed within the following third-party platforms:

GoHighLevel (GHL) via whitelable EscHub - our CRM and marketing platform, used for contact management, email communications, and website. GoHighLevel operates in accordance with applicable data protection legislation. You can review their privacy policy at www.gohighlevel.com and eschub.com.

Systeme.io - our course hosting platform, used to deliver the From Overwhelm to Online course and any future courses. You can review Systeme.io's privacy policy at www.systeme.io.

Access to your systems: Where we provide done-for-you implementation work or Tech Desk support that involves accessing your GoHighLevel account or other business software, any personal data relating to your own customers or contacts that we encounter in that process is handled solely for the purpose of providing your service. We do not store, export, or use that data for any other purpose, and we do not retain access to your systems beyond what is needed to complete the work. In this context, you are the data controller and we are acting as a data processor on your instructions.

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

6. Cookies

Our website uses cookies - small text files stored on your device when you visit our site. Cookies help our website function correctly and improve your experience.

The cookies we use include:

Essential cookies: necessary for the website to function and cannot be switched off

Functional cookies: used to remember your preferences and improve your experience

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

By continuing to use our website, you consent to our use of cookies as described in this policy.

7. How Long We Keep Your Data

We retain your personal data for as long as is necessary to deliver our services and comply with our legal obligations. Specifically:

Active membership and course access data is retained for the duration of your membership or access period

Financial records are retained for a minimum of 6 years in accordance with HMRC requirements

Marketing data is retained until you unsubscribe or request deletion

When your data is no longer required, it will be securely deleted or anonymised.

8. Sharing Your Data

We do not sell, trade, or rent your personal data to third parties. We may share your data only in the following limited circumstances:

With GoHighLevel/EscHub, as our CRM and marketing platform provider, solely for the purpose of delivering our services

With Systeme.io, as our course hosting platform, solely for the purpose of delivering course content you have purchased

With our payment processor (Stripe, Clearpay, or Klarna as applicable), solely for the purpose of processing transactions securely

Where required by law or to comply with a legal obligation

9. Your Rights

Under UK data protection law, you have the following rights in relation to your personal data:

The right to access the data we hold about you

The right to correct inaccurate or incomplete data

The right to erasure - to request deletion of your data ("the right to be forgotten")

The right to restrict or object to how we process your data

The right to data portability

The right to withdraw consent at any time (where processing is based on consent)

The right to complain directly to us - if you believe your personal data has not been handled correctly, you can raise this with us directly before or instead of going to the ICO (see Section 10 below)

To exercise any of these rights, please contact us at [email protected]. We will respond to all requests within 30 days.

10. How to Raise a Data Complaint

Under the Data (Use and Access) Act 2025, you have the right to raise a data protection concern directly with us.

If you believe we have handled your personal data incorrectly, please email [email protected] with "Data Complaint" in the subject line. Please include as much detail as you can about your concern.

We will:

Acknowledge your complaint within 5 working days

Provide a full response within 30 days

If you are not satisfied with our response, or prefer to go directly to the regulator, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any external websites you visit.

12. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately at [email protected].

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically.

Continued use of our website following any changes constitutes your acceptance of the updated policy.

Questions about this policy? Contact us at [email protected]