I want our relationship to be as seamless and transparent as possible so I can continue to support you in the right way.

Payments

When asked for payment you may have the following options:

* Full payment - You pay upfront for a course or service and usually Amy offers a free bonus as a thank you for prompt payments. Refunds are not available once a course /service has been accessed.

* Payment Plan - Occasionally we may offer optional part payments for programmes, courses and 1:1 sessions. Where this the case you understand that on agreeing to the first payment you are also committing to future payments as stated in the payment plan. These payments will be taken automatically through Stripe. If a payment fails due to lack of funds or cancellation at your end there will be a second attempt at payment a few days later and then an invoice will be sent to you directly. If this is not paid within 48 hours the work with amy-martin.com will cease and you will lose all access to the course, programme or service you have part paid for and may face further action if you have not paid for services used. If you are having an issue making a payment please get in touch ASAP to discuss with Amy rather than letting a payment fail and your service be cancelled.

Content - Done With You services and Social Media content

All of the content and trainings are created from Amy Martin's own experience and opinion. Amy works hard to ensure her sales tactics are ethical and honest and makes no income claims or promises about outcomes since a lot of the work is down to you.

When it comes to 'DONE FOR YOU' services this differs (see below).

The content in all of the courses and programmes offered by amy-martin.com is a mixture of pre-recorded content as well as live downloads. All information is correct at time of recording, digital technology can and does change frequently. You will find consistent content is uploaded all of the time and updates will be discussed in Facebook support groups.

Content - Done For You Services

As above, all content and services offered are based on Amy Martin's experience and opinion. Unlike the Done With You services where the outcomes are linked directly with the work performed by the individual in following Amy's course. With DWY services Amy or her team are responsible for the successful outcome of the work. You will liaise with Amy Martin at regular intervals and you are responsible for the production of all information Amy requires in order to complete the work you commission (this may include branding information, images, videos and written content as well as reviews of the work undertaken at various stages). If you are not able to provide information or meet as required there could be delays to your commission which Amy Martin is not responsible for.

Confidentiality

We want our communities to continue to be a safe place for you. We completely understand that in the sharing of our experiences as a trusted community you may divulge personal information and situations. The Automation Academy group on Facebook will remain a private group meaning all of our conversations will be kept within our safe space and will not at any time either directly or indirectly, be used to a third party. One of the group rules that everyone must agree to is to agree to respect and protect the privacy of everyone in the group.

We trust our loungers and we hope you will support us in making this an amazing space for all. Please note ALL materials are for your use only – if found to be in breach of this requirement by misuse of the content, legal remedy will be taken.

Cancellation & Refunds

If you wish to cancel your contract with Amy Martin the steps are as follows:

1 - contact Amy to let her know that you wish to cancel and the reason why

2 - If the cancellation falls within the allowed terms and conditions of booking Amy will arrange for payments to cease from an agreed date and work to be tied up for an agreed deadline.

PLEASE NOTE - Refunds can only be given on services/courses that have not been accessed/used. If you are not satisfied with the contents of a course or service you have received please email [email protected] to discuss.