Amy Martin | amy-martin.com and the-tech-desk.com | Last updated: June 2026

These Terms & Conditions apply to anyone using this website, purchasing a course or product, or joining a membership offered by Amy Martin ("Amy", "I", "me"). By making a purchase, joining a membership, or using this website, you agree to these terms in full.

Section 1 — General Terms

1.1 Payments

When making a payment, you may have the following options:

Full payment - you pay upfront for a course, product, or service. Where a payment plan is also offered, choosing full payment may come with a bonus as a thank-you for prompt payment.

Payment Plan - where offered, payment plans are taken automatically via Stripe according to the schedule shown at checkout. By making the first payment, you commit to the remaining payments in the plan. If a payment fails due to lack of funds or cancellation, a second attempt will be made a few days later, followed by a direct invoice if still unpaid. If payment is not received within 48 hours of that invoice, access to the relevant course, programme, or service will cease, and further action may be taken to recover unpaid amounts. If you're having difficulty making a payment, please get in touch as soon as possible so we can discuss options rather than letting access be cancelled.

Clearpay and Klarna - where eligible, you can choose to pay via Clearpay or Klarna at checkout and spread payments over an agreed period at 0% interest. This is a separate agreement between you and the relevant merchant and is not a payment plan with Amy Martin.

1.2 Confidentiality

I treat all client and customer information with care and will not share details of your business, queries, or systems with any third party without your explicit consent, except where required by law.

If you take part in any group programme, community, or live session, please respect the privacy of other participants and do not share what others have disclosed outside that space.

1.3 Limitation of Liability

All content, guidance, courses, and support are provided in good faith based on my own experience and opinion. No income claims or guarantees of specific outcomes are made - results depend significantly on your own actions, business, and circumstances. I am not liable for any loss, damage, or business disruption arising from the implementation of guidance or advice provided. You remain responsible for decisions made within your own business and systems.

1.4 How We Handle Your Data

I collect and hold limited personal data about you (typically your name and email address) in order to deliver products, services, and communications you've requested. This is handled in line with my Privacy Policy.

Where I access systems such as GoHighLevel/ EschHub on your behalf as part of a service (see Section 3 and the separate Project Agreement), I act as a data processor for any of your own clients' or customers' personal data held within those systems - see Section 3.4 for details.

1.5 Your Right to Complain

If you believe your personal data has been handled incorrectly, you can raise this directly with me by emailing [email protected] with "Data Complaint" in the subject line. I will acknowledge your complaint within 5 working days and aim to provide a full response within 30 days. If you remain unsatisfied with the outcome, you also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

1.6 Cancellation & Refunds (General)

If you wish to cancel an ongoing service or membership, please contact me to let me know, including the reason for cancellation. Where cancellation falls within the terms applicable to your purchase, I will arrange for payments to stop from an agreed date and for any outstanding work to be wrapped up by an agreed deadline.

Refunds for one-off digital products and courses are dealt with under Section 2.4. Refunds for membership are dealt with under Section 3.7.

1.7 Changes to These Terms

These Terms & Conditions may be updated from time to time. Where changes materially affect an existing membership or course you've purchased, you'll be notified with reasonable notice. Continued use of any service after notification constitutes acceptance of the updated terms.

1.8 Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

Section 2 — From Overwhelm to Online (Course)

2.1 What's Included

"From Overwhelm to Online" is a course designed to help women in business to set up their first automated sales funnel. The course includes:

Pre-recorded training content, accessible online which is self-led.

During any advertised live cohorts it also includes weekly live Q&A support sessions (see 2.2)

2.2 Live Cohort

The live version of the course runs over 6 weeks, including one 1-hour live Q&A session per week for direct support and questions. There is no ongoing group or community element beyond these live sessions. Live sessions are offered during the cohort period only; once the 6 weeks have ended, live Q&A access ends, but you retain lifetime access to the course materials as set out in 2.3.

2.3 Access

All purchasers receive lifetime access to the core course materials, including any future version of the course (the "evergreen" version), for as long as the course continues to be offered. Where the live cohort version is purchased, the live Q&A sessions described in 2.2 are available only during that specific cohort period and are not repeated for purchasers of the evergreen version.

2.4 Pricing, Cooling-Off Period & Refunds

The course is offered as a one-off payment. Current pricing is shown at checkout and may vary over time or by currency (for example, the course may be priced in GBP for UK customers and in USD for international customers).

UK Cooling-Off Period: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a consumer based in the UK, you ordinarily have the right to cancel a purchase of digital content within 14 days without giving a reason.

However, because this course is digital content delivered immediately on purchase, by completing your purchase and accessing the course materials you expressly agree that:

delivery of the course content begins immediately, and

you lose your right to cancel under the Consumer Contracts Regulations once you have started accessing the content.

If you have not yet accessed any course materials, you may request a cancellation and refund within 14 days of purchase by emailing [email protected]. Once you have accessed any part of the course, refunds are not available, except where required by law.

Section 3 - The Tech Desk Membership

(This section is carried over from the existing Tech Desk Terms & Conditions, with one new clause added at 3.4.)

3.1 The Membership

The Tech Desk is a private, monthly membership providing personal GoHighLevel (GHL) or other all in one software (upon approval) tech support via a dedicated WhatsApp channel. By joining, you agree to these Terms & Conditions in full.

3.2 Access & Onboarding

Upon successful payment you will receive a welcome email with instructions to connect via WhatsApp. Access is personal to the named member and may not be shared, gifted, or transferred to another individual other than where a VA is to be the named user.

3.3 The 12-Hour Response Guarantee

I commit to responding to every message within 12 hours. Responses may be delivered as text, voice note, email, screenshot walkthrough, or video guide - whichever I deem most appropriate for the query.

In the event of a scheduled travel day or planned absence, all members will be notified at least 48 hours in advance. In the case of sudden illness or emergency, I will communicate as soon as reasonably possible.

The 12-hour guarantee applies during my working windows (morning and evening, 12 hours apart) and is designed to work across time zones for both me and members. The time I'm working may change, but the gap between availability windows will never be more than 12 hours, so your time waiting will always be less than that (except in the event of a planned unavailable day or emergency as detailed above).

3.4 Accessing Your Systems & Your Clients' Data

As part of Tech Desk support, I may need direct access to your GoHighLevel account or other systems, which may contain personal data relating to your own clients or customers.

Where this is the case;

I access your systems solely to provide the support you've requested, and only for as long as needed to do so.

Any personal data belonging to your clients or customers that I encounter while providing support is treated as strictly confidential and is not copied, exported, stored, or used for any purpose other than delivering that support.

I act as a data processor on your instructions in relation to this data - you remain the data controller responsible for your own clients' and customers' personal data.

Access is not retained beyond what's needed for the support session, and any temporary access (e.g. login credentials or screen-share access) is not stored after the session ends.

3.5 Fair Usage Policy

The Tech Desk is designed to be a generous, always-on support resource. There is no hard daily limit on the number of messages you may send. However, members are expected to use the service in good faith and in the spirit in which it is offered.

Fair usage means:

Messages relate to the agreed software tech support, planning, or related business systems questions

Questions are genuine queries, not tasks requesting that I do the work on your behalf (see 3.8)

The channel is not used for unrelated business matters, personal support, or matters outside the scope of the membership

I reserve the right to raise a fair usage concern with any member privately before taking any further action. Persistent misuse may result in immediate membership termination in accordance with 3.10.

3.6 Team & VA Access

You may authorise one Virtual Assistant or team member to message on your behalf under your single membership. It is your responsibility to ensure they are aware of and comply with these Terms & Conditions, including Section 3.4 above.

Only one person per membership may use the WhatsApp channel at any given time, though this can differ from month to month. If you require access for multiple team members, each person must hold their own separate membership. Please get in touch directly to discuss team arrangements.

3.7 Scope of Support

The Tech Desk covers GoHighLevel-based or other all in one systems and software, including (but not limited to):

Websites & sales funnels

Opt-in pages & lead magnets

Courses & membership portals

Online communities

Webinars & masterclasses

Email campaigns

Automation workflows & triggers

Day-to-day business systems built on GHL

The following are outside the scope of the membership:

Custom API coding or complex AI integrations

Newer, more advanced GHL features outside everyday business use

Software platforms unrelated to GHL or its white-label variants

Done-for-you implementation work (see 3.8)

If you're unsure whether your query is in scope, simply ask - I'll let you know and, where possible, point you to an appropriate resource.

3.8 Done-For-You Work

The Tech Desk membership covers guidance, instruction, and support - I will tell you what to do and how to do it; I do not complete the technical work for you as part of this membership.

As a member, you receive priority access to my limited Implementation Slots, where I can carry out build-outs for a flat member-only fee. Please get in touch directly to discuss availability and pricing for implementation work. Any such work is covered separately by the Project Agreement (see the standalone Hourly/Project Agreement).

3.9 Bonus Monthly Masterclasses

All active members receive access to any live masterclasses covering GHL tips, tricks, and tutorials. Replays are made available to members who cannot attend live. Masterclass topics are chosen at my discretion based on common member needs. I may also invite a limited number of non-members to watch a masterclass at my discretion, but non-members will never be given the opportunity to ask questions on a live session or take up time during the session.

3.10 Billing & Cancellation

Membership is billed monthly or annually on a rolling basis. By subscribing, you authorise recurring monthly payments until you cancel.

You may cancel your membership at any time before your next billing date. Cancellation is effective immediately upon confirmation, and no further payments will be taken. No refunds are issued for the current billing period already paid. Cancel by requesting this on your WhatsApp Hot Line.

If you joined on the founding member offer (first 15 members at $97/month for life), this rate is locked in for the lifetime of your continuous membership. If you cancel and later wish to rejoin, the standard rate at that time will apply.

If you purchased an annual plan (12 months for the price of 10), this plan is only cancellable at the end of the 12-month term. You'll be notified in advance of the renewal date so you can choose whether to continue.

3.11 Termination

I reserve the right to terminate any membership at any time, at my sole discretion. In the event of termination by me, all future scheduled payments will be cancelled immediately and a pro-rata refund for any unused days in the current billing period will be issued.

Circumstances that may lead to termination include (but are not limited to) persistent misuse of the fair usage policy, abusive or disrespectful behaviour, or use of the membership in a manner inconsistent with these Terms.

I will ordinarily raise any concern with a member directly before exercising this right, unless the conduct is severe enough to warrant immediate termination.

3.12 Confidentiality (Membership)

Members agree not to share, reproduce, or distribute any guidance, video tutorials, voice notes, or materials provided as part of the membership without prior written permission.

Questions about these Terms? Get in touch via email on [email protected]