1. The Membership

The Tech Desk is a private, monthly membership providing personal GoHighLevel (GHL) tech support via a dedicated WhatsApp channel. By joining, you agree to these Terms & Conditions in full.

2. Access & Onboarding

Upon successful payment you will receive a welcome email with instructions to connect via WhatsApp. Access is personal to the named member and may not be shared, gifted, or transferred to another individual other than where a VA is to be the named user.

3. The 12-Hour Response Guarantee

Amy Martin commits to responding to every message within 12 hours. Responses may be delivered as text, voice note, email, screenshot walkthrough, or video guide - whichever Amy deems most appropriate for the query.

In the event of a scheduled travel day or planned absence, all members will be notified at least 48 hours in advance. In the case of sudden illness or emergency, Amy will communicate as soon as reasonably possible.

The 12-hour guarantee applies during Amy's working windows (morning and evening, 12 hours apart) and is designed to work across time zones for both Amy and her members. The time Amy is working may change but the gap between the times she is available will never be more than 12 hours so your time waiting will always be less than that (except in event of a planned unavailable day or emergency as detailed above).

4. Fair Usage Policy

The Tech Desk is designed to be a generous, always-on support resource. There is no hard daily limit on the number of messages you may send. However, members are expected to use the service in good faith and in the spirit in which it is offered.

Fair usage means:

* Messages relate to GHL-based tech support, planning, or related business systems questions

* Questions are genuine queries, not tasks requesting Amy to do the work on your behalf (see Section 7)

* The channel is not used for unrelated business matters, personal support, or matters outside the scope of the membership

Amy reserves the right to raise a fair usage concern with any member privately before taking any further action. Persistent misuse may result in immediate membership termination in accordance with Section 8.

5. Team & VA Access

You may authorise one Virtual Assistant or team member to message on your behalf under your single membership. It is your responsibility to ensure they are aware of and comply with these Terms & Conditions.

Only one person per membership may use the WhatsApp channel at any given time though this can differ from month to month. If you require access for multiple team members, each person must hold their own separate membership. Please contact Amy directly to discuss team arrangements.

6. Scope of Support

The Tech Desk covers GoHighLevel-based systems and software, including (but not limited to):

* Websites & sales funnels

* Opt-in pages & lead magnets

* Courses & membership portals

* Online communities

* Webinars & masterclasses

* Email campaigns

* Automation workflows & triggers

* Day-to-day business systems built on GHL

The following are outside the scope of the membership:

* Custom API coding or complex AI integrations

* Newer, more advanced GHL features outside everyday business use

* Software platforms unrelated to GHL or its white-label variants

* Done-for-you implementation work (see Section 7)

If you are unsure whether your query is in scope, simply ask - Amy will let you know and, where possible, point you to an appropriate resource.

7. Done-For-You Work

The Tech Desk membership covers guidance, instruction, and support - Amy will tell you what to do and how to do it; she does not complete the technical work for you as part of this membership.

As a member, you receive priority access to Amy's limited Implementation Slots, where she can carry out build-outs for a flat member-only fee. Please message Amy directly to discuss availability and pricing for implementation work.

8. Bonus Monthly Masterclasses

All active members receive access to any live masterclasses covering GHL tips, tricks, and tutorials. Replays are made available to members who cannot attend live. Masterclass topics are chosen at Amy's discretion based on common member needs. Amy may also invite a limited number of non-members to watch a masterclass at her discretion but non-members will never be given the opportunity to ask question on a live session or take any time on the session.

9. Billing & Cancellation

Membership is billed monthly or annually on a rolling basis. By subscribing, you authorise recurring monthly payments until you cancel.

You may cancel your membership at any time before your next billing date. Cancellation is effective immediately upon confirmation and no further payments will be taken. No refunds are issued for the current billing period already paid. Cancel by requesting on your Whatsapp Hot Line.

If you joined on the founding member offer (first 15 members at $97/month for life), this rate is locked in for the lifetime of your continuous membership. If you cancel and later wish to rejoin, the standard rate at that time will apply.

If you purchased an annual plan (12 months for the price of 10), this plan is only cancellable at the end of the 12-month term. Amy will notify you in advance of the renewal date so you can choose whether to continue.

10. Termination by Amy Martin

Amy Martin reserves the right to terminate any membership at any time, at her sole discretion. In the event of termination by Amy, all future scheduled payments will be cancelled immediately and a pro-rata refund for any unused days in the current billing period will be issued.

Circumstances that may lead to termination include (but are not limited to) persistent misuse of the fair usage policy, abusive or disrespectful behaviour, or use of the membership in a manner inconsistent with these Terms.

Amy will ordinarily raise any concern with a member directly before exercising this right, unless the conduct is severe enough to warrant immediate termination.

11. Confidentiality

Amy Martin will keep all information shared by members strictly confidential and will not share details of your business, queries, or systems with any third party without your explicit consent.

Members agree not to share, reproduce, or distribute any guidance, video tutorials, voice notes, or materials provided by Amy as part of the membership without prior written permission.

12. Limitation of Liability

Amy Martin provides guidance and support in good faith based on her expertise and experience. She is not liable for any loss, damage, or disruption to your business arising from the implementation of her advice. You remain solely responsible for decisions made within your own business systems.

13. Changes to These Terms

Amy Martin reserves the right to update these Terms & Conditions at any time. Members will be notified of any material changes with reasonable notice. Continued use of the membership following notification constitutes acceptance of the updated terms.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Questions about these terms? Message Amy directly via WhatsApp or email [email protected]